Terms and Conditions www.peterlangner.com

Version_30.01.2025

General Terms and Conditions of Contract for the sale of goods sold online

The goods covered by these general conditions are offered for sale by the Company CUT S.r.l., owner of the Peter Langner brand, with registered office in Via Francesco De Sanctis 34, Milan, registered with the Register of Companies of MILAN with REA number MI-2023760, VAT number IT05891501008, hereinafter referred to as “Supplier“.

1. Definitions

1.1 The term “electronic commerce contract” shall mean a contract concerning goods and services entered into between the Supplier (i.e., operator of the e-commerce site) and a customer or consumer within the framework of a system of distance sales or provision of services (i.e., without the simultaneous presence of the parties involved), organized by the Supplier, which for such contract employs exclusively one or more telematic communication techniques.

1.2. “Purchaser” means the customer (VAT taxable person) or consumer, natural person or legal entity, who makes the purchase for purposes that are not related or referable to any commercial or professional activity.

1.3 The term “Supplier (i.e., e-commerce site operator)” means the person named in the epigraph who sells the goods or provides the services.

2. Subject of the Contract

2.1. By this e-commerce contract, the Supplier sells and the Buyer purchases at a distance, through telematic means, bridal veils and , as well as high-fashion furnishings under the Peter Langner brand name that are listed and offered on www.peterlangner.com.

2.2. The products are presented on the web page https://www.peterlangner.com/it/negozio/ showing the catalog of goods offered, contained within the aforementioned site. The products are depicted and made visible on the site accurately and corresponding to the characteristics they actually possess. Each item is accompanied by a detailed description that includes composition of materials, specific measurements and distinctive features (as in the case of the Odelia V 1163 veil: made of tulle with calata, enhanced by a border of fine satin and silk organza). However, the Supplier cannot guarantee the exact correspondence to reality in relation to the images and colors as they appear on the customer’s monitor. In case of any difference between the picture and the written product sheet, the product sheet description shall always prevail.

3. The various technical steps to be followed to conclude the contract

3.1. The contract between the Supplier and the Purchaser is concluded exclusively through the Internet. The Purchaser once logged in at www.peterlangner.com, shall follow the procedures set forth within the same site in order to formalize its acceptance for the purchase of the goods referred to in Article 2 above.

3.2. Every order placed on www.peterlangner.com implies the conclusion of a contract in the language of navigation.

3.3. The Buyer has the option to buy one or more products, selecting them one at a time and adding them to the cart, after indicating the desired quantity. By clicking on the “Checkout” button, the customer displays the order summary and selects the payment method. By clicking on the “Place Order” button the customer places a binding order with respect to the items contained in the virtual shopping cart.

3.4. Once the order has been placed and, therefore, transmitted to the Supplier, the Supplier will automatically send the Buyer an order confirmation e-mail. The purchase and sale contract between the Supplier and the Buyer shall be deemed concluded when the Buyer receives the order confirmation.

3.5. The order placed may be modified or cancelled by the Buyer (by exercising the right of withdrawal under the terms and conditions provided for in Article 12 below) only if it has not yet been processed, i.e. put into production or shipped. The Buyer shall promptly notify the Supplier, exclusively by e-mail to order@peterlangner.com, which will notify the Buyer of the status of the order and the possibility of modification or cancellation.

3.6. Orders will be processed as soon as the Supplier receives full payment of the purchase price and any shipping charges.

3.7. Upon receipt of payment for the goods, the Supplier will proceed to process the order and ship it. It will also proceed send the customer a “shipping confirmation” e-mail and issue the relevant tax document in accordance with Presidential Decree No. 633/1972, the Buyer having provided during registration the data relating to its tax code and / or VAT number, for Italy pec and / or SDI.

3.8. This contract shall not be considered perfected and shall, therefore, be ineffective if the above points are missing.

4. Payment and refund arrangements

4.1. Any payment for purchased goods may be made by:

• Credit/debit card (VISA, Mastercard, American Express, JCB)
• PayPal
• Installment payment via PayPal (3 installments without interest for purchases between and €30 and€  2,000, 0% APR)

4.2. The use of the indicated payment methods does not result in any additional charge to the Buyer.

4.3. All payment-related communications take place on encryption-protected systems provided by specialized third parties (WooPayments and PayPal), which guarantee the security of transactions in accordance with current regulations.

4.4. Reimbursement of all or part of an order subject to a claim may be made only after Supplier’s verification of all documentation relating to the claim provided by Buyer in the manner described in Section 16.1.

5. Time and mode of delivery

5.1. The Supplier will deliver the selected and ordered products in the following manner:

• Standard shipping: one-time fee of €20.00
• Express shipping: 30.00€ rate
• On-site pickup: free of charge

Shipping times are as stated on the site, which, barring unforeseen circumstances, are standard shipping times, and are approximate:

• For stock service bridal veils and accessories: 5 working days from order confirmation;
• For wedding veils and accessories not in stock service: 4 weeks from order confirmation;
• For furniture accessories: 5 working days after order confirmation.

6. Prices

6.1. All sales prices of the products displayed and indicated within the website www.peterlangner.com are expressed in euros and constitute an offer to the public pursuant to Article 1336 of the Civil Code.

6.2. Sales prices are inclusive of VAT and any other taxes. Shipping costs (single rate 20.00€ or express 30.00€) while not included in the purchase price, will be indicated and calculated in the purchase procedure before the order is placed and also contained in the web page summarizing the order placed.

6.3. The customer is obliged to pay the price published on the checkout page when placing the order. The displayed price is final and includes VAT. Published prices are subject to change and will be considered valid those visible at the time of ordering.

7. Availability of products

7.1. The Supplier shall ensure, through the telematic system used, the processing and fulfillment of orders without delay. To this end, it indicates in its electronic catalog the availability of bridal veils and accessories, as well as furnishings, subject always to verification of actual stock availability.

7.2. Wedding veils not in stock service are made to specific order in the chosen color (Silk White, Light Ivory, Optical White, Platinum and Greige). For Optical White, Platinum and Greige colors, the customer will be asked to contact Customer Service before finalizing the order.

7.3. The Supplier’s computer system confirms as soon as possible that the order has been registered by forwarding the user a confirmation by email.

8. Limitations of liability

8.1. The Supplier assumes no liability for inefficiency attributable to force majeure in the event that it fails to execute the order within the time stipulated in the contract.

8.2. The Supplier shall not be liable to the Buyer, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the Internet beyond its control or that of its sub-suppliers.

8.3. The Supplier shall also not be liable in respect of damages, losses and costs suffered by the Purchaser as a result of the non-performance of the contract due to causes not attributable to the Supplier, the Purchaser being entitled only to a full refund of the price paid and any ancillary charges incurred.

8.4. The Supplier assumes no liability for any fraudulent and unlawful use that may be made by third parties, of credit cards and other means of payment, when paying for the products purchased, if it proves that it has taken all possible precautions based on the best science and experience at the time and in accordance with ordinary diligence.

8.5. In no event shall Buyer be liable for any delay or mishap in payment if it proves that it has made such payment in the time and manner specified by Supplier.

8.6 The Supplier shall not be held liable in the event of strikes or inefficiencies attributable to the couriers to whom shipments are entrusted, which cause delays with respect to the delivery times indicated on this site. It should be noted that the couriers to whom shipments are entrusted are entities external to the Supplier, over which the Supplier has no power of direct intervention.

8.7 The Supplier shall not be held liable in case of loss or theft of a delivered order, after providing the Buyer with telematic proof of successful delivery from the courier who took charge of the shipment.

9. Liability for defect, proof of damage and compensable damages: the Supplier’s obligations

9.1. The Supplier is liable, pursuant to Articles 114 et seq. of the Consumer Code, for the damage caused by defects in the goods sold if it fails to notify the injured party, within the period of three months from the request, of the identity and domicile of the manufacturer or the person who supplied the goods.

9.2. The claim for damage, by the injured party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase. It must also contain an offer to view the product, if it still exists.

9.3. The Supplier shall not be liable for the consequences resulting from a defective product if the defect is due to the conformity of the product, a mandatory legal norm or a binding measure, or if the state of scientific and technical consequences, at the time when the manufacturer put the product into circulation, did not yet allow the product to be considered defective.

9.4 No compensation shall be due if the injured party was aware of the defect in the product and the danger arising therefrom and nevertheless voluntarily exposed himself to it.

9.5. In any case, the injured party must prove the defect, the damage, and the causal connection between defect and damage.

10. Warranty for defects and non-conformity of products

10.1. Purchases made on www.peterlangner.com are subject to the rules of the Consumer Code regarding warranty for defects and deformities of products. For wedding veils, the Supplier guarantees:

• The conformity of the material and coloring to what is indicated in the product sheet
• The quality of finish and craftsmanship
• The absence of manufacturing defects

10.2. Upon delivery, the Buyer is required to verify:

• The integrity of the packaging
• The matching of the veil ordered with the veil received
• The absence of visible defects

11. Obligations of the Purchaser

11.1. The Buyer agrees to pay the price of the purchased goods in the time and manner specified in the contract.

11.2. The Purchaser agrees, once the online purchase procedure is completed, to arrange for the printing and storage of this contract if it deems it necessary.

11.3. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as this step is made mandatory prior to confirmation of purchase.

12. Right of withdrawal

12.1. The Buyer has the right to withdraw from the contract, without penalty and without specifying the reason, within the period of 14 calendar days, starting from the day of receipt of the purchased goods.

12.2. The right of withdrawal does not apply:

• To bridal veils made in specific colors at the customer’s request (Optical white and platinum and greige)
• To custom-made or clearly customized products
• To products that are likely to deteriorate or expire quickly

12.3. The return of the goods by the Buyer must be made, without undue delay and, in any case, within 14 days from the date of the communication to the Supplier of the withdrawal. If the returned items show damage or signs of wear and tear resulting from handling not necessary to establish the nature, characteristics and functioning of the items, Supplier may withhold from the refund an amount corresponding to their decrease in value. The time window for the notice of withdrawal and the actual return of the goods, from the date of delivery of the order, shall not exceed 28 calendar days.

12.4. The Buyer may not exercise this right of withdrawal for contracts for the purchase of goods made to measure or clearly customized and in any other case provided for in Article 59 of the Consumer Code.

12.5. The only costs payable by the consumer for the exercise of the right of withdrawal under this Article shall be the direct costs of returning the goods to the Supplier.

12.6. The Supplier will make a refund of the price of the item for which the withdrawal was exercised within 14 days of receipt of the notice of withdrawal from the Purchaser. The Supplier may withhold the refund until receipt of the item or until the Purchaser has provided proof of return, whichever comes first.

12.7 Upon receipt of the notice by which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract shall be released from their mutual obligations, subject to the provisions of the preceding paragraphs of this Article.

12.8 Notwithstanding the possibility for the Buyer to exercise the right of withdrawal by notifying the Supplier with any explicit statement of its decision to withdraw from the contract, the Supplier suggests using the following standard text: “I/we (*) hereby notify the withdrawal from my/our (*) concluded contract for the purchase of the following goods/services (*) – ordered on (*) / received on (*) – name of the Buyer (*) – address of the Buyer.”

13. Causes of termination

13.1 The obligations referred to in paragraph 12, assumed by the Purchaser, as well as the guarantee of the successful completion of the payment that the Purchaser makes by the means referred to in Article 4, and, also, the exact fulfillment of the obligations assumed by the Supplier in paragraph 10, have an essential character, so that by express agreement, the non-fulfillment of only one of these obligations, where not determined by fortuitous event or force majeure, will result in the legal termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for judicial pronouncement.

14. Processing of Buyer’s Personal Data.

14.1 In compliance with the provisions of the European Regulation 2016/679 (hereinafter GDPR) and the provisions of Legislative Decree No. 196/2003 (as amended/supplemented by Legislative Decree No. 101 of August 10, 2018), the Supplier wishes to inform the customer that the personal data provided by the latter or acquired by the Supplier as part of its business, necessary to implement the services offered to the customer, will be treated in accordance with the regulations on privacy and the principles of fairness, lawfulness, transparency and protection of confidentiality and customer rights. The Provider also conveys the following information to the customer: DATA CONTROLLER is CUT S.r.l., with registered office in Via Francesco De Sanctis 34, Milan, enrolled in the Register of Companies of MILAN with REA number MI-2023760, VAT number IT05891501008.

14.2. The computer systems and software used to operate the Supplier’s site acquire certain personal data that are implicit in the use of Internet information protocols (by way of example, domain names and IP addresses). This data is not accompanied by any additional personal information and is used to obtain anonymous statistical information on the use of the site, to control the way the site is used and to ascertain possible liability in case of computer crimes. The legal basis legitimizing the processing of such data is the need to make the functionality of the corporate site usable as a result of the User’s access;

• On the other hand, the data voluntarily provided by the User are those necessary for the Owner to provide the available services and are processed lawfully and fairly, and are also collected and recorded for the determined, explicit and legitimate purposes set forth below and are used in processing operations that are not incompatible with those purposes;
• Personal data (personal identifying information such as, for example: first and last name, company name, tax code and VAT number, address, telephone/fax number, e-mail, bank and payment references) are collected and processed:

1. To carry out customer relationship activities according to pre-contractual and contractual agreements;
2. for internal administrative, tax or accounting purposes related to the customer-Supplier relationship and to fulfill obligations generally imposed on the Controller by laws or regulations, EU legislation, requests by the judicial authorities, or to exercise the Controller’s rights (e.g., the right of defense in court);
3. in the presence of specific distinct consent of the client, for the following marketing purposes: to send (via e-mail, mail, text message or telephone contact) newsletters, updates on the Holder’s activities, advertising material or commercial communications – possibly also personalized on the basis of the client’s consumption habits (profiling) – on products or services offered by the Holder that the client may consider of his/her interest and to detect the degree of satisfaction on the quality of the services, including requests to participate in analyses or market research;
4. in the presence of specific distinct consent of the customer, for the following marketing purposes: to send (via e-mail, mail, sms or telephone contact) newsletters, updates, advertising material or commercial communications – possibly also personalized on the basis of the User’s consumption habits (profiling) – about products or services offered by third parties.
5. in the case of sending resumes, solely for the purpose of personnel selection and the establishment of an employment relationship.

• The legal basis legitimizing the processing of data under “a” (pre-contractual and contractual agreements) and “b” (administrative, accounting or tax purposes) is the performance of a contract for the provision of services to which the customer is a party, or the performance of pre-contractual activities at the customer’s request.
• In the cases expressly mentioned under “c” (marketing and profiling), “d” (third-party marketing and profiling) and “e” (curriculum vitae), the legal basis is the consent freely given by the customer.
• Pursuant to Articles 9 and 10 of the GDPR, the client may provide the Data Controller with data that qualify as “special categories of personal data” (i.e., those data revealing “racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership…genetic data, biometric data intended to uniquely identify a natural person, data relating to a person’s health or sex life or sexual orientation”). These categories of data may be processed by the Data Controller only with the client’s consent, given in writing by signing this information notice, for contractual needs and related fulfillment of legal and tax obligations and for personnel selection needs.

14.3 The processing of the customer’s personal data is carried out by means of the operations of: collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. The customer’s personal data are collected as a result of direct dispatch to the Data Controller, by filling in Forms or forms generally prepared for this purpose, also included in contractual documents, or collected by telephone by the operator as part of pre-contractual activities. The data are processed both by manual processing in paper format and by electronic or otherwise automated, computerized and telematic tools. The data collected are recorded and stored by the Data Controller in computer and paper files, as well as kept and controlled in such a way as to minimize the risks of destruction or loss, even accidental, unauthorized access and processing that is not permitted or does not conform to the purposes of collection. The data are processed by employees or collaborators of the Data Controller, duly trained to do so.

14.4 The provision of personal data related to processing is optional in nature. However, partial or total failure to provide data may result in the partial or total impossibility of establishing or continuing the relationship with the customer, insofar as such data are necessary for the execution of the same. The provision of data for marketing purposes is also optional. The customer may therefore decide not to confer any data or to subsequently deny the possibility of processing data already provided: in this case, he/she will not be able to receive newsletters, commercial communications and advertising material in general inherent to the services offered by the Owner.

14.5. The processing of customer data is carried out by internal staff of the Data Controller (employees, collaborators, System Administrators), identified and authorized for processing in accordance with instructions that are given in compliance with current privacy and data security regulations. If this is necessary for the purposes listed in Article 15.2., the customer’s personal data may be processed by third parties appointed as Data Processors (pursuant to Article 28 of the GDPR). or “Autonomous” Data Controllers, namely: by professionals, companies, associations or professional firms that provide the Data Controller with assistance or advice for administrative, accounting, tax purposes; by all Public Institutions established by law and more generally by all Entities envisaged by current accounting and tax regulations as recipients of mandatory communications; by banking institutions for collections and payments as well as by any professionals, for the management of payments through credit cards or electronic payment instruments in general, postal couriers and for any debt collection: The updated list of data processors and processors is kept at the registered office of the Data Controller. In any case, the customer’s personal data are not subject to dissemination.

14.6 As part of the management of the contractual relationship, no transfer of Customer data to third countries outside the EU or to international organizations is envisaged.

14.7 For the purposes referred to in letters “a” (pre-contractual and contractual agreements) and “b” (management of administrative, accounting or tax obligations) of Article 15.2, the customer’s personal data will be processed and stored by the Controller for the entire duration of the contractual relationship between the customer and the Controller and, upon its termination for whatever reason, will be stored for the time provided for – for each category of data – by the current accounting, tax, civil and procedural regulations. For the purposes referred to in letters “c” (marketing and profiling) and “d” (marketing and profiling by third parties), the customer’s personal data will be processed and retained by the Data Controller until the customer’s consent is revoked or until the customer exercises the right to object to the processing or the right to cancel the personal data. For the purposes of “e” (curriculum vitae) the customer’s personal data may be processed and stored by the Controller for up to 12 months from the date of receipt.

14.8. In your capacity as a data subject and in relation to the processing described in this Notice, you have the rights set forth in Articles 7, 15 to 21 and 77 of the GDPR. and, in particular, the:

• Right of access – Article 15 GDPR: the right to obtain confirmation as to whether or not personal data concerning the Client is being processed and, if so, to obtain access to such personal data, including a copy thereof;
• Right of rectification – Article 16 GDPR: Right to obtain, without undue delay, rectification of inaccurate personal data concerning the Client and/or supplementation of incomplete personal data;
• Right to erasure (right to be forgotten) – Article 17 GDPR: the right to obtain, without undue delay, the erasure of personal data concerning the Client;
• Right to restriction of processing – Article 18 GDPR: right to obtain restriction of processing, when: the Data Subject disputes the accuracy of the personal data, for the period necessary for the Data Controller to verify the accuracy of such data; the processing is unlawful and the Data Subject objects to the deletion of the personal data and instead requests that its use be restricted; the personal data is necessary for the Data Subject to establish, exercise or defend a right in court; the Data Subject has objected to the processing pursuant to Art. 21 GDPR, during the period pending verification as to whether the Data Controller’s legitimate reasons prevail over those of the Data Subject;
• Right to data portability – Article 20 GDPR: the right to receive, in a structured, commonly used and machine-readable format, personal data concerning the Client provided to the Data Controller and the right to transmit it to another Data Controller without hindrance, if the processing is based on consent and is carried out by automated means. In addition, the right to have the Client’s personal data transmitted directly to another Controller if this is technically feasible;
• Right to object – Article 21 GDPR: the right to object, at any time on grounds relating to your particular situation, to the processing of personal data concerning the User based on the lawful condition of legitimate interest or the performance of a task carried out in the public interest or in the exercise of official authority, including profiling, unless there are legitimate grounds for the Controller to continue the processing that override the interests, rights and freedoms of the Data Subject or for the establishment, exercise or defense of a legal claim. In addition, the right to object at any time to the processing if personal data are processed for direct marketing purposes, including profiling, insofar as it is related to such direct marketing;
• Right of Revocation – Article 7 GDPR: The Client has the right to revoke his/her consent at any time. Revocation of consent does not affect the lawfulness of the processing based on the consent before revocation;
• Right to complain – Article 77 GDPR: The Client has the right to complain to the Italian Data Protection Authority, Piazza Venezia 11, 00187, Rome (RM).

14.9 The customer may at any time exercise its rights by sending a registered letter with return receipt to the address CUT S.r.l., with registered office in Via Francesco De Sanctis 34, Milan, enrolled in the Register of Companies of MILAN with REA number MI-2023760, P.IVA IT05891501008.

The exercise of rights by the Client is free of charge in accordance with Article 12 GDPR. However, in the case of requests that are manifestly unfounded or excessive, including due to their repetitiveness, the Controller may charge the Client a reasonable fee in light of the administrative costs incurred in handling his request, or deny satisfaction of his request.

This Privacy Policy was last modified on December 16, 2024.

15. Method of filing the contract

15.1. The Supplier shall inform the Purchaser that this contract may be printed or stored on the Purchaser’s own devices.

15.2 Pursuant to Art. 12 of Legislative Decree 70/2003, the Supplier informs the Buyer that every order sent is stored in digital/paper form on the server/at the Supplier’s premises, according to criteria of confidentiality and security.

16. Communications and claims

16.1. Written communications directed to Supplier and any complaints shall be deemed valid only if they are sent to the following address: CUT S.r.l., with registered office at Via Francesco De Sanctis 34, zip code 20141, Milan, e-mail cutsrl@pec.it

For claims related to the non-conformity of the received products (defective, damaged or not in accordance with the order specifications), it is necessary:

• Photographically document the problem encountered
• Send documentation toorder@peterlangner.com within 10 days of receipt
• Indicate in the email the order number and a detailed description of the issue
• For bridal veils, include close-up photographs of defective or nonconforming parts
• For furniture accessories, document any damage or manufacturing defects

16.2 In case of delivery of damaged packaging, the Buyer shall:

• Accept the package with reservation
• Note on the delivery note “Accepted with reservation – damaged package”
• Immediately verify the integrity of the contents
• Report any damage to the supplier within 24 hours of delivery

17. Dispute settlement

17.1 All disputes arising from this contract shall be referred to a conciliation attempt at the Mediation Body of the Milan Chamber of Commerce and resolved according to the conciliation rules adopted by it.

17.2 If the Parties intend to bring the matter before the ordinary Judicial Authority, the exclusive competent Court shall be that of Milan.

18. Available languages

18.1. The languages available within the website www.peterlangner.com are Italian and English.

19. Applicable law and referral

19.1. This contract is governed by Italian law and in particular by Legislative Decree 206/2005 (Consumer Code) – which in articles 46 to 67 regulates distance contracts – and by Legislative Decree 70/2003 on electronic commerce.

19.2. For matters not expressly provided for in these general conditions of sale, reference is made to the applicable Italian and European Union laws.

20. Customer Service

20.1 For any information, Peter Langner Customer Service is available in the following ways:

• E-mail: order@peterlangner.com
• Phone: +39 02 84894122
• Hours: 9 a.m.-5:30 p.m.

20.2 For variants of bridal veils and accessories, it is necessary to contact Customer Service in advance to check availability and timing.

These changes reflect:

• The Peter Langner brand and the company CUT S.r.l.
• The specificity of the products (bridal veils and accessories, furnishing accessories)
• The payment and shipping methods shown in the screenshots
• The special features of bridal veils in terms of materials and colors
• The specific procedures for complaints and customer service

21. Amendment to these General Terms and Conditions of Sale

21.1. The Provider reserves the right to change, add or remove clauses of these Terms and Conditions at its discretion and at any time and the right to notify the User of such changes in such manner as it deems appropriate from time to time.

21.2 The User/Buyer is obliged to periodically consult these General Terms and Conditions to check for any changes: the most recent version of the General Terms and Conditions will always be available on the web page www.peterlangner.com, which the Provider invites the User/Buyer to consult regularly.

21.3 Submission of an Order following the publication of the variations of these General Conditions shall constitute acceptance of the same by the User/Buyer.

21.4 In any case, the variations referred to in the preceding paragraph will not apply with respect to Orders already taken in charge.

T&C version – www.peterlangner.com – January 30, 2025